xgbet's Privacy Policy

xgbet is committed to ensuring a reliable and secure online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes how xgbet collects your personal information, the purposes for which it is used, who it is shared with, and what steps are taken to protect your data. By using this platform, you are considered to have consented to the terms of this Policy. You are therefore requested to read the full Policy carefully.

1 What Information We Collect

xgbet collects various types of information in order to provide its services. This information is gathered from two main sources: directly from you and automatically through the system.

1.1 Information You Provide Directly

During account registration and use, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket or bank account number)
• Identity document details (national ID number or passport — when required for KYC verification)
• Content of messages sent via live chat or email

1.2 Automatically Collected Information

When you use the xgbet platform, the following technical information is collected automatically:

• IP address and device identity (device ID, operating system, browser version)
• Browsing activity — which pages you visited, how long you stayed, which links you clicked
• Cookie and session data (see the cookies section below for details)
• Geolocation data (at country and region level only)
• Transaction history — deposit, withdrawal, and betting records

2 Purpose of Using Information

xgbet uses collected information only for specific, lawful, and transparent purposes. No information is used unnecessarily or beyond the purposes stated here.

• Account Management: Verifying registration, securing login, and providing account-related services.
• Payment Processing: Completing your deposit and withdrawal transactions and ensuring financial security.
• Identity Verification (KYC): Confirming your identity to prevent fraud and verify age.
• Customer Support: Resolving your issues and providing assistance via live chat and email.
• Platform Improvement: Analysing user behaviour to enhance service quality and usability.
• Security & Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Communications: Sending important account notifications, policy changes, and service updates.
• Responsible Gaming: Helping identify excessive gaming tendencies and assisting with setting limits when needed.

3 Sharing Information

xgbet does not sell, rent, or freely share your personal information with third parties. However, limited information may be shared as needed for services in specific circumstances:

3.1 Service Provider Partners

Trusted third-party service providers engaged for payment processing (transactions related to bKash, Nagad, Rocket, and bank transfers), technical infrastructure maintenance, game software provision, and security analysis are given access only to the minimum information necessary. These providers operate under a strict confidentiality agreement with xgbet and may not use the information for any other purpose.

3.2 Legal Obligations

xgbet may be legally required to provide relevant information to the appropriate authorities in order to comply with court orders, government directives, or legal obligations.

3.3 Fraud & Security

Necessary information may be shared with relevant authorities or security partners to prevent fraud, money laundering, or illegal activity.

4 Data Security Measures

xgbet takes industry-standard technical and organisational measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and our servers flows through encrypted channels.
• Secure Database Storage: Stored information is protected through encryption and access controls.
• Restricted Access: Only authorised personnel can access information on a need-to-know basis.
• Regular Security Audits: Periodic security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Incident Response Plan: A defined process for taking prompt action in the event of a security breach.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the xgbet platform to ensure the best possible experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions, storing security tokens, and running the platform's core functions.
• Preference Cookies: Used to remember your preferred language, game category, and display settings.
• Analytics Cookies: Help improve the platform by analysing site traffic and user behaviour.
• Security Cookies: Used to detect fraud and unusual access patterns.

5.2 Cookie Controls

You can delete or disable cookies through your browser settings. However, disabling essential cookies may make many platform features unavailable.

6 Data Retention Period

xgbet retains your information only for as long as necessary.

• Account Information: Complete information is retained while your account is active. Even after an account is closed, some information may be kept for a specified period to meet legal obligations.
• Transaction Information: Financial records and transaction history are retained for an extended period as this is a legal requirement.
• Customer Support Communications: Retained for a set period for the purposes of issue resolution history and service improvement.
• Log Files & Technical Data: Kept for a limited period as needed for security analysis and system maintenance.

When there is no longer a valid reason to retain information, xgbet securely deletes or anonymises it.

7 Your Rights

As an xgbet user, you have certain important rights over your own information. To exercise these rights, contact us at [email protected].

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If your account contains incorrect or outdated information, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.
• Right to Restrict Processing: You can request that the use of your information be restricted for specific reasons.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Object: You can object to your information being used for specific purposes.

8 Protection of Children & Minors

xgbet provides services only to adults aged 21 and over. We do not knowingly collect any information from individuals under the age of 21.

An age verification process is completed at the time of registration. If a minor's information is inadvertently collected for any reason, the account will be closed and the information deleted as soon as this is discovered.

If parents believe their child has opened an account on xgbet, please contact [email protected] immediately.

9 Third-Party Links & Services

The xgbet platform may include certain third-party service providers, such as game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.). These providers may have their own privacy policies. xgbet is not responsible for the processing of your information on their platforms.

For payment processing, the privacy policies of bKash, Nagad, Rocket, and banking services will apply, and you are advised to review the websites of those respective organisations.

10 Policy Changes & Updates

xgbet reserves the right to review and update this Privacy Policy from time to time. This Policy may be revised in response to changes in services, technological developments, or legal changes.

For significant changes, a notification will be sent to your registered email address or posted on the platform. Continued use of the platform after changes are made will be considered as your consent to the revised Policy.

The date of the last update is displayed at the top of the page. You are advised to check this page regularly.

11 International Data Transfers

xgbet primarily operates to serve users in Bangladesh. However, for technical reasons, information may be stored on servers located in other countries. In such cases, xgbet ensures that data protection standards are maintained and that the necessary security measures (such as encryption and access controls) are in place for international data transfers.